Approach to KM through a Systematic Assessment: Case Study at an Austrian University

Autor(en) Ditzel, Benjamin; Ebner, Daniela
Dokumententyp Buchkapitel
Herausgeber Martins, Blanca Maria; Remenyi, Dan
Titel des Buches 8th European Conference on Knowledge Management
Erscheinungsjahr 2007
Adresse Consorci Escola Industrial de Barcelona (CEIB), Barcelona, Spain
Seiten 244-254
Zusammenfassung Organisations often focus on only one single aspect of knowledge management (KM). Due to the lack of a generic perspective and a systematic approach, such KM projects are likely to fail. This paper proposes a KM Assessment which is oriented on organisational processes. It measures the necessity of KM activities within a knowledge-intensive organisation. A detailed situation analysis enables to systematically deduce a specific KM approach for the organisation. The KM Assessment is based on a five-level-model of KM (culture, strategy, knowledge, data, processes), which indicates the five major operating fields of a successful KM, and four scopes of intervention (individual, team, organisation, organisational environment). In a first step, knowledge-intensive processes are identified. For the selected processes, major requirements of process-related stakeholders and key drivers for an effective KM are evaluated. In a next step, the knowledge base for the specific process is analysed using the scopes of intervention and first measures are identified. Based on the KM model it is analysed whether KM activities are already set or have to be evolved. Measures are deduced and implemented into the organisation. Universities are knowledge-intensive organisations; however, management systems are mostly not implemented. A case study realised within an Austrian University shows the benefit of the proposed KM Assessment in identification and implementation of KM measures for a specific research process. The here proposed assessment method is able to be conducted in research institutions as well as in industry. Depending on the desired depth of content, the assessment can be applied within some workshops or over a longer period. Keywords: Knowledge management, assessment, implementation, higher education, research process 1.
Datum 6-7 September 2007
ISBN 978-1-905305-53-7